Shipping

1. Your shipment will be processed within 1 to 5 business days. For U.S. orders, delivery generally takes 7 to 20 business days, while international orders typically take 10 to 25 business days.
   
   • Still within 5 business days from the order date.
     • Your order is anticipated to ship within 1 to 5 business days from the time of purchase. If it ships before that timeframe, an email with confirmation and tracking details will be sent to the email you listed on your order.
     • If your tracking number hasn’t arrived by the 5th business day, please remember to look in your Junk or Spam folders.
     • If you didn’t receive the email, please email us through our Contact Form page so we can check.
   • Beyond 5 business days from the order date.
     • If your order is not shipped by the 6th business day, please be assured that our dedicated Team is cognizant of this delay and has taken action to escalate the situation to our Fulfillment Team.
     • Please allow us an additional 3 business days to update you with your tracking number.

Delivery

1. It’s still within 7 to 20 business or 10 to 25 business days.
   • Here are some reasons why tracking information may not be available:
     • The first scan for your package could take place upon its arrival at a nearby regional hub. This is common during periods of heavy shipping volume when many packages are processed together. Until this first scan is done, the carrier may not officially acknowledge receipt of your package.
     • The first scan of your shipment may not be recorded until it is delivered.
     • There may be a delay in updates to the tracking database.
     • Some shipments, such as Standard International shipments, aren't trackable. Rest assured that your package will arrive on or before the 20th or 25th business day.
   • Beyond 20 (for US) or 25 (for International) business days.
     • If your tracking information hasn't changed after 20 or 25 business days, we suggest waiting an extra 5 business days for your package to be delivered. Typically, packages are received on or just after the 20th or 25th business day.
   • Beyond 30 (for US) or 35 (for International) business days.
     • As a small business, we want to avoid any worries for our patrons and customers regarding their orders. We would like to reassure our customers, who are crucial to our success, that a dedicated Team is monitoring these delays and has escalated the situation to the Fulfillment Manager for further action.
     • We would like to humbly ask that you allow and give us a chance to investigate and we will be in touch through email within 2 to 5 business days.

How are shipping and delivery dates calculated?

1. We calculate delivery estimates by adding the transit time to the estimated shipping date.
2. The selected shipping speed determines the transit time. We calculate transit time in business days, generally excluding Saturdays and Sundays unless a weekend delivery option is chosen at checkout. Holidays are factored into the transit time as well.
3. For specific delivery dates, we may show an "order within" countdown timer. This indicates the timeframe in which you need to place your order to receive delivery by the date shown. The date may be subject to change before your order is finalized. Your confirmation email will include your guaranteed delivery date.
4. With Free Shipping, your order should arrive within a period of 7 to 25 business days. We make an effort to process and ship your order as economically as possible to provide free shipping. If you observe that your items haven’t shipped yet, there’s no need to be anxious. We may take slightly longer than you anticipate to ship your order, but it will still arrive within the designated 7 to 25 business days.

Expedited Shipping

1. For us to provide you with the most affordable item, we seldom offer expedited shipping.
2. If it is available on the Shipping/Checkout page, the delivery is within 7 to 15 business days for US and 10 to 20 business days for International Shipping.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.