Dissatisfied

1. Our Product Research Team has invested a significant amount of time and effort to discover products that we believe our customers will adore, as these items are produced based on popular demand and current trends.
2. We appreciate your kind understanding regarding the various expenses faced by small businesses. We encourage all patrons to conduct their due diligence in researching the product they are purchasing to avoid placing an order that may not meet their needs.
3. While we acknowledge your unhappiness with your order, we must clarify that operational costs have already been allocated, leading us to consider all sales final and unable to issue refunds.

Incorrect Item

1. Receiving an incorrect product means that you have been sent an item that is entirely different from the one depicted on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • We always endeavor to provide comprehensive product details on our website as a small business, ensuring that customers have enough information to decide whether to continue with their purchase or not if they believe the item doesn't fit their needs.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.